For iOS: 

You may open this link and log in with your Apple account, then follow the steps in the picture to apply for a refund from Apple.

For Android:

1. For orders within 48 hours

According to the Google refund policy, payment within 48 hours needs to apply for a refund from the Google play store.  

Please open this link and log in with your Google account, then follow the steps in the picture to apply for a refund.

2. For orders over 48 hours

You may Email Us or use Live chat to request a refund from us with the Order ID. It's an order number from Google Play, like: GPA.XXXX-XXXX-XXXX-XXXXX.

For the Amazon store:

For users who purchased through the Amazon store, sorry to tell you that we cannot help you request a refund. You need to request a refund by visiting the Amazon website.

For Microsoft shop:

X-VPN Premium purchases made via the Microsoft Store can't be refunded by either Doist or Microsoft. At this time, Microsoft does not honor the refund policies of vendors for purchases made in the Microsoft Store. For more information, please refer to the Microsoft Store's Terms of Sale.

For Users paying with PayPal & credit card & advCash & Paymentwall & etc:

You may Email Us or use Live chat to request a refund from us with your login email.

For GiftCard and Coinpayments:

For those who use these two methods mentioned above, we are sorry to inform you that you can't apply for a refund. We will do our best to solve your problems with X-VPN.